Grievance Redressal Policy

Healux International Private Limited (“Company”, “Healux”, “we”, “us” or “our”) is committed to providing quality products and services to its customers. The Company is committed to addressing customer grievances fairly, transparently and in a timely manner.

Products offered through the Company's website are sold directly to Customers. This Policy applies to complaints relating to purchases made through the Company's website.

Step 1 – How to Register a Grievance/Complaint?

If the customer is not satisfied with our products/services and wishes to make a complaint, the customer can use any of the following modes to register their grievance/complaint:

Login to www.healux.in and register the grievance by using the Contact Us page.
Email your grievance/complaint to support@healux.in.
Contact the Company through the toll-free number 1800 425 4200 from 10 AM to 6 PM on all working days (Monday to Friday).
Walk into our office address provided below.

Acknowledgement of Grievance/Complaint

Upon receipt of the grievance/complaint, the Company will acknowledge the grievance/complaint and allot a unique grievance/complaint registration number (“Ticket Number”), which will be provided to the customer. The customer can refer to this ticket number for tracking the status of their grievance/complaint in the future.

The Company will inform the customer regarding the possible action to be taken and the time required for addressing the grievance/complaint, depending on the nature of the grievance/complaint.

Grievance Redressal Committee

The Company has constituted a Grievance Redressal Committee, and all complaints will be addressed by this committee. The Grievance Redressal Committee of the Company consists of the following members:

Sl. No.	Name of Officer	Contact No.	Email ID
1	Ruppali Sharma	080 25454567	ruppali@healux.in
2	Murali K	080 25454567	murali@healux.in

Closure of Grievance/Complaint

After investigating the matter by the Grievance Redressal Committee, and subsequent closure, the Company will inform the complainant of the action taken on their grievance/complaint by e-mail within 15 days from the date of receipt of the complaint by the Company.

In case the resolution is likely to take longer time, the Company will inform the complainant through an interim reply.

Step 2 – Escalation

In case the complainant fails to receive any response from the Company within 15 days from the date of complaint/grievance registration, or if the resolution still does not meet the complainant’s expectations, they can write to the Head of the Grievance Redressal Committee at info@healux.in or contact the Company by calling 080-25454567 during 10 AM to 6 PM on all working days (Monday to Friday).

After examining the matter, the Company will inform the complainant about the final response within 15 days from the date of receipt of the subsequent complaint.