Customer Grievance Redressal Procedure

The Company is committed to extend the best possible services to its Customers / Good Food Advisors. However, if the customer wish to make a complaint on of our product or services, they can follow the below steps.

Step1 – How to register a grievance/complaint?

Mode of Registering grievance/complaint:

If the customer is not satisfied with our products / services and wish to make a complaint, the customer can use the following mode to register their grievance/complaint:

  1. Login to and register the grievance by using contact us page.
  2. Email your grievance/complain to
  3. Contact the company through the toll-free no. 1800 425 4200 from 10AM to 6PM on all working days.
  4. Walk in to any of our office address provided in this website

Acknowledging the grievance/complaint and allotting the registration no:

The company will acknowledge each grievance/complaint by allotting the grievance/complaint registration no. and the same will be given to the customer. The customer can refer this said registration number for tracking the status of their grievance/complaint in future.

The company will inform the customer regarding the possible action taken and time taken for addressing the grievance/complaint depending on the nature of grievance/complaint.

Grievance Redressal Committee:

The company has constituted a Grievance Redressal Committee and all the complaints will be addressed by this committee. Grievance Redressal Committee of Healux International Pvt Ltd consists of the following members:

Ms. Murali K, Customer Care Officer, Phone: 080-25454567 Email:
Ms. Ruppali Sharma, Grievance Officer, Phone: 080-25454567 Email: